شحن

Shipping Policy

Thank you for shopping with us. Please review our Shipping Policy below for details on how and when your order will be delivered.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after business hours will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Time

  • Shipping fees are calculated at checkout based on your location and selected shipping method.

  • Estimated delivery times vary by destination and will be shown at checkout.

  • Delivery times are estimates and may be affected by customs, courier delays, or unforeseen circumstances.

Shipping Locations

  • We currently ship to [insert countries/regions, e.g. GCC / International].

  • If your location is not available at checkout, please contact us before placing an order.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.

  • These charges are the responsibility of the customer and are not included in product or shipping prices.

Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information.

  • We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses.

  • Any additional shipping costs resulting from address errors will be charged to the customer.

Delayed or Lost Shipments

  • If your order is delayed or appears lost, please contact us and we will assist in tracking it with the courier.

  • We are not responsible for delays caused by the courier, customs, or force majeure events.

Damaged Packages

  • If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide clear photos of the package and item.

  • We will review the case and arrange a replacement or solution where applicable.

Exchanges & Return Shipping Reference

  • For returns without defect, the customer is responsible for return shipping costs.

  • For approved exchanges, we will handle the shipping costs.

  • For damaged or incorrect items, we cover all related shipping costs.